Legal Transparency

Cancellation & Refund Policy

Effective Date: 05 March 2026 | Operated by AMPBER Private Limited

Within 2 Hours 100% Refund

Full reimbursement of advance amount.

2 – 8 Hours 50% Refund

Partial reimbursement applicable.

After 8 Hours No Refund

Cancellations are non-refundable.

Pickyload is a digital logistics platform that enables users to book goods transportation services. This policy governs all cancellations and refunds made on the Pickyload platform.

01. Customer Cancellation Policy

Within 2 Hours
From the time of booking confirmation
100% Refund
Between 2 to 8 Hours
Progressive cancellation window
50% Refund
After 8 Hours
Booking locked for scheduling
No Refund

Dispatch Rule

Once the driver is dispatched or moving toward pickup, no refund is applicable regardless of timing.

02. Refund Processing Timeline

Once a cancellation is approved, the following timeline applies:

Refunds processed within 5–7 business days Standard Timeline
Actual credit date depends on your bank or payment provider
Notification will be sent via email upon successful initiation

Bank-side processing may take additional time beyond the initial 7-day window.

03. Transaction Charges

Refund amounts may be subject to the deduction of the following applicable charges:

Payment gateway charges
Processing fees
Bank charges
Taxes (if applicable)

*Such deductions, if any, shall be reflected in the final refund amount credited to your account.

04. Operational & Driver Commitment

Upon booking confirmation, we initiate the following commitments:

Drivers reserve vehicle availability specifically for you
Drivers may decline alternative earning opportunities
Platform operational resources are allocated immediately

Late cancellations directly impact driver earnings and platform costs. This policy ensures fairness and operational sustainability.

05. Misuse & Fraud Prevention

To ensure a secure environment, Pickyload reserves the right to:

Deny refunds in cases of suspected fraud or misuse
Restrict accounts with repeated cancellation patterns
Review and investigate suspicious booking activities

Any activity violating our terms may lead to permanent account suspension.

06. Policy Updates

To maintain operational excellence, Pickyload reserves the right to:

Modify or update this Cancellation & Refund Policy at any time
Implement changes immediately upon digital publication

Effective immediately upon publication v2.1 Current